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Frequently Asked Questions

Do you serve breakfast?
Yes, unless your booking is on limited promo (room only). Breakfast is served at the Hill Station.
Do you have a restaurant in the hotel?

We have a concessionaire which is a multi-awarded restaurant called The Hill Station. We do not have a full banquet service and only serve breakfast from 7am to 10am.  Our hotel is within walking distance from restaurants, convenience stores and souvenir shops.

Is Wifi available in the rooms?

Wifi is available only at the lobby and closely surrounding common areas.

Do you provide amenities like lotion, shampoo, and toothbrush?

Consistent with our mission to achieve zero-waste, we have toilet kits containing toothbrush, toothpaste, and cotton buds available upon request at the front desk.

As for other amenities, a multi-purpose bath wash suitable for face, hair and body is available in dispensers in each shower room.

If I arrive later than 10pm, how will I be accommodated? Will I be given a discount for late check-in?
A night duty personnel will assist guests that arrive after 10pm. Our CCTV cameras are operational 24/7 hence will monitor arrivals during late hours for added security. Unfortunately, no discounts apply to late arrivals.
Do you allow pets?
No, we don’t allow pets in the hotel
Do you allow smoking inside the rooms?
We do not allow smoking inside the rooms. We have designated certain areas as smoking zones. A cleaning fee of P2,000 will be charged should guests fail to comply with the no-smoking rule. The fee is in this amount because the room will require deep cleaning to remove cigarette odor and nicotine stains on the floor, ceiling, wall, curtains, mattress and sheets. As such, room will be out of service and not saleable.
May we check-in earlier than 2 pm?

Early check-ins are subject to availability.  An extra night will charged for arrivals before 7am.  If not amenable, guests may store their luggage at the hotel and return at standard check-in time.

Would you allow late check outs?

Late check-outs are subject to availability.  A 50% room charge will be assessed for extensions between 1pm to 5pm.  100% room charge will be assessed for extensions after 5pm

Do you provide airport transfers?

Airport transfers and other transport services may be arranged for a corresponding fee by our staff using accredited transport service providers. Prior arrangements of at least three (3) days with complete details (pick up time, location, number of pax) will be required.

Can you arrange tours for guests?

Our on site Front Office representatives will be able to assist in any tour requirements with our accredited tour operators. Corresponding charges will vary depending on the tour/s availed.  Prior arrangements of at least three (3) days with complete details (date, time, destination, number of pax) will be required.

Do you have parking?

Yes.  First come, first serve.

How can I get to the hotel and how long is travel time from the airport? How much would local transportation cost?
PropertyAirportTravel TimeTransport Cost
Casa VallejoNAIA (1,2,3,4)60 – 90 minutes to any Manila bus terminal

5 hour bus ride from Manila bus terminal to Baguio bus terminal

20 minutes from Baguio bus terminal to hotel by taxi

P300 – P500

P500 – P750

 

P50 – P100

Is your hotel located in the city center?

We are at the center, close to popular sites, walking distance from SM Mall and Victory Bus Terminal and surrounded by restaurants.

Do you accept credit cards?

Yes. All major credit cards.